Integrated Public E-Services Interoperability Assessment

Delivering added value public e-services often requires cooperation between two or more government departments. In general, such cooperation is ensured by implementing interoperability between automated business processes. In spite of the existence of several works interested in public online services in general, only few of them were focused on measuring interoperability degree, whether used or required, to deliver them. In this context, the objective of this paper is to propose a new quality indicator for interoperability assessment of public integrated e-services. This indicator takes into account three main aspects: interoperation potentiality, interoperation compatibility and operational performance. Finally, to better illustrate how to use the proposed measurement method, we present a practical example of integrated public e-service. This work takes the case of a national library which proposes an online registration service

From e-government to digital Government

L’objectif de ce cet article consiste à décrire comment est opérée la transition d’un gouvernement électronique ciblant principalement l’efficacité organisationnelle d’une administration publique, vers une approche orientée gouvernement digital, induite par les grandes tendances des technologies digitales (big data, mobile, médias sociaux, Internet des objets et Cloud), et résultant sur une transformation en profondeur des services et des processus publics. Les principales questions d’une telle mutation sont ainsi abordées: l'adoption d'un modèle dirigé par les besoins des citoyens, l’ouverture des données gouvernementales, l'impératif “digital par défaut” et les défis liés à la sécurité numérique

RatQual : an Assessment-oriented Model for collaboration quality factors

Collaborative systems Quality management discipline requires a set of assessment mechanisms to evaluate external quality characteristics influenced by environmental parameters and impacted by ecosystem factors. The present paper suggests a new assessment oriented model to assess and monitor quality performance. The proposed model, named RatQual, gives a hierarchical categorization for collaborative systems quality factors. RatQual is designed to quantify dependent-environment qualities by considering internal, external and in use aspects. This model is supported by a tool that automates the assessment process. This tool gives assistance in quality evolution planning and serves for periodical monitoring operations used to enhance and improve information system qualit